Frequently asked questions

TillSync is a payments feed for businesses that accept M-Pesa Till payments in Kenya. It reads the M-Pesa confirmation SMS on your Till phone and shows each payment live to you and your attendants, along with who made each sale.

You install TillSync on the Android phone that holds your Till SIM and allow SMS access. Each M-Pesa receipt that phone gets is passed to your business and appears within seconds on every team member’s phone and on the web dashboard.

No. TillSync works from the confirmation SMS your Till phone already receives, so there is nothing to apply for and nothing to integrate with Safaricom.

Install TillSync on the Android phone that holds your Till SIM, sign in, and allow three things: SMS access, the running notice, and an “Unrestricted” battery setting. Then turn on Forward payments. The How it works page walks through each step.

Yes, if it is an Android phone that holds the Till SIM. A separate Till phone is the most reliable setup, because it stays switched on at the counter.

The attendant creates a TillSync account and sends you their account ID from the Welcome screen. You add them under Team, choose what they can see, and they can sign in straight away. You can remove their access just as quickly.

No. The original M-Pesa message, which contains your balance, is hidden from attendants unless you choose to allow it. They see the amount, code, time, payer name and the masked phone number.

No. TillSync only asks Android to tell it when a new SMS arrives. It never asks to read your inbox or your old messages, and it ignores any message that is not from M-Pesa.

Attendants see the amount, M-Pesa code, time, payer name and the masked phone number, for the last 24 hours. Owners see everything, including the original message, older payments, the team and devices. You can grant an attendant the original message or older payments individually.

Enforced. What each person can read is checked on the server for every request, so a hidden screen is never the only thing protecting your data.

When a payment arrives, the attendant who served the customer taps Claim and confirms. The sale then counts toward their total for the day. The first claim wins, anyone can undo their own, and the owner can assign, change or remove any claim.

The first claim wins and the second person is told it was already claimed. Nothing is counted twice. If a claim is wrong, its owner can undo it, or you can reassign it.

Yes. As the owner you see sales by person for today, with the payments nobody has claimed listed separately so they are never lost. You can also export payments to CSV, including who made each sale.

The Till phone must be an Android phone with your Till SIM, because Android lets an app be told when an SMS arrives. Everyone else can use the Android app, and owners and attendants can also use the web dashboard in any browser.

TillSync needs Android 7.0 or newer.

Not yet. For now you install the Android app from the Download page. The web dashboard needs no install and works in any browser.

The Till phone must be Android, because iPhones do not let apps be told when an SMS arrives. Owners and attendants can still use the web dashboard from an iPhone.

The Till phone keeps the messages it receives and sends them as soon as it is back online, so nothing is lost. Your team sees the payments when they arrive.

If the Till phone stops reporting for a few minutes, TillSync shows “Till not reporting” to your team, so you know totals may be missing payments until it is back.

TillSync reads standard M-Pesa “money received” confirmations. If a message does not clearly show an amount, it is not recorded rather than guessed, so your totals only contain amounts that were really in a message.

No. TillSync counts the M-Pesa confirmation messages received on your Till phone. It does not process payments or hold money, and your M-Pesa statement stays the source of truth for large payments.